Canon imageRUNNER iR ADV DX-C5800 C5840i C5850i C5860i C5870i Service Manual

Contents
Safety Precautions...............................................................................................1
Laser................................................................................................................................................... 2
Laser Safety......................................................................................................................................... 2
Handling of Laser System......................................................................................................................2
Power Supply / Lithium Battery........................................................................................................... 3
Turn power switch ON...........................................................................................................................3
Power Supply....................................................................................................................................... 3
Notes When Handling a Lithium Battery..................................................................................................3
Toner Safety........................................................................................................................................4
About Toner..........................................................................................................................................4
Handling Adhered Toner........................................................................................................................4
Notes on works....................................................................................................................................4
Points to Note Before Servicing..............................................................................................................4
Points to Note at Cleaning..................................................................................................................... 4
Notes on Assembly/Disassembly........................................................................................................... 5

1. Product Overview.............................................................................................6
Product Lineup.................................................................................................................................... 7
Host machine........................................................................................................................................7
Pickup/Delivery System Options............................................................................................................ 8
Image Reading System Options.............................................................................................................9
Function expansion system options...................................................................................................... 10
Specifications.................................................................................................................................... 12
Product Specifications......................................................................................................................... 12
Fax Specifications............................................................................................................................... 14
Weight and Size..................................................................................................................................14
Productivity.........................................................................................................................................14
Paper type..........................................................................................................................................26
Parts Name....................................................................................................................................... 40
Cross Section View............................................................................................................................. 40
Control Panel......................................................................................................................................41
Original Feed System (Single Pass DADF).......................................................................................44
Features.............................................................................................................................................44
Specifications..................................................................................................................................... 44
Parts Name........................................................................................................................................ 45

2. Technology..................................................................................................... 47
Basic Configuration........................................................................................................................... 48
Functional Configuration......................................................................................................................48
Original Exposure System.................................................................................................................49
Features.............................................................................................................................................49
Specifications..................................................................................................................................... 49
Basic configuration..............................................................................................................................50
Controls..............................................................................................................................................52
Original Feed System (Single Pass DADF).......................................................................................61
Basic Configuration............................................................................................................................. 61
ADF Driver PCB..................................................................................................................................65
Outline of Electric Circuits....................................................................................................................66
Scanner Unit.......................................................................................................................................67
Pickup Feed System........................................................................................................................... 70
Power Supply Assembly...................................................................................................................... 81
Main Controller System..................................................................................................................... 82
Specifications / Configuration...............................................................................................................82
Shutdown Sequence........................................................................................................................... 84
Motion Sensor.....................................................................................................................................85
Software Counter Control ....................................................................................................................85
Fan Control.........................................................................................................................................88
Environment Heater Control.................................................................................................................90
Power supply...................................................................................................................................... 91
Power-saving Function........................................................................................................................ 91
Quick Startup......................................................................................................................................93
Laser Exposure System.................................................................................................................... 95
Overview............................................................................................................................................ 95
Specification....................................................................................................................................... 96
Laser ON/OFF Control.........................................................................................................................96
Horizontal Scanning Synchronization Control........................................................................................97
Vertical Scanning Synchronization Control............................................................................................98
Laser Scanner Motor Control............................................................................................................... 98
APC(Auto Power Control).................................................................................................................... 99
BD correction control......................................................................................................................... 100
Image Formation System................................................................................................................ 102
Overview.......................................................................................................................................... 102
Drum Unit / Developing Unit...............................................................................................................104
Developing Control ...........................................................................................................................112
Primary Transfer Control....................................................................................................................113
Secondary Transfer Control............................................................................................................... 117
Image Stabilization Control................................................................................................................ 124
Toner Supply Control.........................................................................................................................129
Waste Toner Feed Control.................................................................................................................140
Other Controls...................................................................................................................................142
Fixing System..................................................................................................................................145
Overview.......................................................................................................................................... 145
Overview of Fixing Temperature Control............................................................................................. 147
Standby temperature control.............................................................................................................. 147
Print temperature control....................................................................................................................148
Down Sequence Control.................................................................................................................... 149
Fixing Film Edge Cooling Control....................................................................................................... 150
Film Unit Engagement/Disengagement Control................................................................................... 151
Fixing loop control............................................................................................................................. 153
Fixing Unit Detection......................................................................................................................... 154
Detection of New Fixing Unit.............................................................................................................. 155
Detection of incorrect insertion of the fixing unit...................................................................................155
Protection function.............................................................................................................................155
Pickup Feed System....................................................................................................................... 157
Overview.......................................................................................................................................... 157
Cassette Pickup Assembly.................................................................................................................162
Multi-purpose Tray Pickup Assembly.................................................................................................. 168
Fixing/Registration Assembly............................................................................................................. 171
Duplex / Delivery Assembly................................................................................................................173
Jam Detection...................................................................................................................................174

3. Technical Explanation (System)................................................................. 176
Overview......................................................................................................................................... 177

4. Periodical Service........................................................................................ 178
Periodically Replaced Parts............................................................................................................ 179
DADF............................................................................................................................................... 179
Reader............................................................................................................................................. 179
Printer.............................................................................................................................................. 179
Option.............................................................................................................................................. 179
Consumable Parts List.................................................................................................................... 180
Host machine....................................................................................................................................180
Cassette Feeding Unit-AQ1............................................................................................................... 183
High Capacity Cassette Feeding Unit-C1............................................................................................ 184
Paper Deck Unit................................................................................................................................185
Staple/Booklet Finisher-AB1...............................................................................................................185
Inner Finisher-L1............................................................................................................................... 186
Periodical Maintenance...................................................................................................................187
Host Machine....................................................................................................................................187
Reader............................................................................................................................................. 187
ADF..................................................................................................................................................187
Staple/Booklet Finisher-AB1...............................................................................................................188
Inner Finisher-L1............................................................................................................................... 188

5. Parts Replacement and Cleaning............................................................... 189
Preface............................................................................................................................................190
Outline..............................................................................................................................................190
Parts List......................................................................................................................................... 191
External Cover.................................................................................................................................. 191
Motor................................................................................................................................................195
Clutch/ Solenoid................................................................................................................................198
Switches...........................................................................................................................................199
Sensor..............................................................................................................................................200
Heater.............................................................................................................................................. 206
Speaker............................................................................................................................................207
PCB................................................................................................................................................. 208
Fan.................................................................................................................................................. 213
Reader............................................................................................................................................. 214
External Cover/Interior System....................................................................................................... 215
Fully Opening the Right Door............................................................................................................. 215
Removing the Right Door...................................................................................................................215
Removing the Toner Filter..................................................................................................................218
Removing the Control Panel...............................................................................................................218
Removing the Control Panel CPU PCB/LCD Unit/LED PCB................................................................. 222
Removing the AC Driver PCB............................................................................................................ 228
Remove the Power cord base............................................................................................................ 229
Remove the Power Supply Assembly................................................................................................. 232
Original Exposure System...............................................................................................................235
Removing the Reader Scanner Unit....................................................................................................235
Cleaning the Reader Scanner Unit Scanner Mirror.............................................................................. 238
Removing the Reader Scanner Motor................................................................................................. 240
Removing the Copyboard Glass......................................................................................................... 243
Cleaning the Copyboard Glass (Large)............................................................................................... 244
Cleaning the Copyboard Glass (Small)............................................................................................... 245
Original Feed System (Single Pass DADF).....................................................................................247

Parts List.......................................................................................................................................... 247
External Cover.................................................................................................................................. 250
Removing the Lifter Drive Unit............................................................................................................254
Removing the Document Tray............................................................................................................254
Removing the Reader Scanner Unit....................................................................................................255
Removing the Cable Guide Unit......................................................................................................... 257
Removing the Left Hinge....................................................................................................................259
Removing the Pickup Roller Unit........................................................................................................ 262
Removing the Separation Roller Unit.................................................................................................. 263
Cleaning the Sensor.......................................................................................................................... 264
Cleaning the Lead Roller 1.................................................................................................................265
Cleaning the Lead Roller 2.................................................................................................................267
Cleaning the Pullout Roller.................................................................................................................268
Cleaning the Paper Back Reading Glass.............................................................................................269
Removing the ADF Driver PCB.......................................................................................................... 270
Removing the Multi Feed Detect Sensor PCB..................................................................................... 271
Removing the Pickup Roller Lifting Motor............................................................................................273
Removing the ADF Delivery Motor......................................................................................................273
Removing the ADF Pickup Motor Unit.................................................................................................274
Removing the ADF Pullout Motor Unit.................................................................................................275
Removing the Lead Motor Unit........................................................................................................... 275
Main Controller System................................................................................................................... 277
Removing the Main Controller PCB.................................................................................................... 277
Removing the SSD Unit..................................................................................................................... 278
Removing the Fax Unit...................................................................................................................... 279
Laser Exposure System.................................................................................................................. 280
Removing the Laser Scanner Unit...................................................................................................... 280
Cleaning the Dustproof Glass.............................................................................................................281
Fixing System..................................................................................................................................282
Removing the Fixing Assembly.......................................................................................................... 282
Removing the Fixing Film Unit............................................................................................................282
Removing the Fixing Pressure Roller / Fixing Pressure Roller Shaft Support......................................... 287
Removing the Fixing Drive Unit.......................................................................................................... 291
Image Formation System................................................................................................................ 292
Removing the Air Filter...................................................................................................................... 292
Removing the Drum Unit....................................................................................................................292
Installing the New Drum Unit.............................................................................................................. 293
Removing the Developing Unit........................................................................................................... 295
Removing the ITB Unit.......................................................................................................................296
Removing the Transfer Cleaner Assembly.......................................................................................... 299
Removing the ITB..............................................................................................................................300
Removing the Secondary Transfer Inner Roller................................................................................... 303
Removing the Secondary Transfer Outer Roller Unit............................................................................304
Removing the Waste Toner Container................................................................................................ 305
Removing the Supply Drive Unit......................................................................................................... 305
Removing the Waste Toner Feed Assembly........................................................................................308
Removing the Waste Toner Feed Assembly........................................................................................309
Removing the Waste Toner Intermediate feeding drive unit ................................................................. 312
Removing the Waste Toner Intermediate feeding unit.......................................................................... 313
Removing the Transfer High-Voltage PCB.......................................................................................... 314
Removing the Image Formation High Voltage Power Supply Unit......................................................... 315
Removing the Registration Duplex Drive Unit...................................................................................... 317
Removing the Drum Driver PCB......................................................................................................... 318
Pickup Feed System....................................................................................................................... 320
Removing the Multi-purpose Tray/Feed/Separation Roller....................................................................320
Removing the Pickup/Feed/Separation Roller (Cassette 1/2,Cassette 3/4(Option))................................ 321
Removing the Multi-purpose Tray Pickup Unit..................................................................................... 322
Removing the Cassette 1 Pickup Unit................................................................................................. 323
Removing the Cassette 2 Pickup Unit................................................................................................. 324
Removing the Cassette 3 Pickup Unit (Option).................................................................................... 324
Removing the Cassette 4 Pickup Unit (Option).................................................................................... 325
Removing the Delivery Unit................................................................................................................326
Removing the Registration Roller....................................................................................................... 327
Removing the Registration Frame Unit................................................................................................328
Removing the Registration Sensor Unit...............................................................................................329
Removing the Reverse Duplex Unit.................................................................................................... 331
Removing the Lifter Drive Assembly................................................................................................... 331
Removing the Main Drive Unit............................................................................................................332
Removing the Pickup Drive Unit......................................................................................................... 333
Removing the Cassette Heater Unit....................................................................................................336
Removing the Feed Driver PCB Unit...................................................................................................338
Cleaning.......................................................................................................................................... 340
Cleaning the Secondary Transfer Front Inner Guide............................................................................ 340
Cleaning the Secondary Transfer Front Outer Guide........................................................................... 340
Cleaning the Secondary Transfer Outlet Guide....................................................................................340
Cleaning the Registration Roller......................................................................................................... 341
Cleaning the Pre-registration Guide Unit............................................................................................. 341
Cleaning the Registration Sensor....................................................................................................... 342
Cleaning the Cassette 1 Pullout Sensor.............................................................................................. 342
Cleaning the Cassette 2 Pullout Sensor.............................................................................................. 342
Cleaning the Cassette 1 Pickup Nip Sensor........................................................................................ 343
Cleaning the Cassette 2 Pickup Nip Sensor........................................................................................ 343
Cleaning the First Delivery Roller....................................................................................................... 344
Cleaning the Inner Delivery Unit......................................................................................................... 344
Cleaning the Inner Delivery Roller...................................................................................................... 345
Cleaning the Fixing Entrance Guide....................................................................................................345
Cleaning the Fixing Separation Guide.................................................................................................346

6. Adjustment................................................................................................... 347
Pickup Feed System....................................................................................................................... 348
Image Position Adjustment.................................................................................................................348
Geometric Characteristics Adjustment................................................................................................ 352
Original Exposure System...............................................................................................................356
Reader Unit...................................................................................................................................... 356
Original Feed System......................................................................................................................357
Skew Adjustment (at Stream Scanning of Originals)............................................................................ 357
Adjusting the Height.......................................................................................................................... 362
Right Angle Adjustment (Slant Adjustment)......................................................................................... 365
Light intensity adjustment ..................................................................................................................370
Automatic Adjustment of the Stream Reading Position (Automatic Adjustment of the Reading
Position at ADF Reading)............................................................................................................... 371
White Level Adjustment .................................................................................................................... 371
Front/Back Side Difference Correction Adjustment.............................................................................. 371
Parallelogram Correction................................................................................................................... 374
Angle Correction (Front / Back).......................................................................................................... 374
Image Position Adjustment (at Stream Scanning of Originals).............................................................. 374
Other Adjustments.............................................................................................................................384
Actions at Parts Replacement......................................................................................................... 392
Main Controller PCB..........................................................................................................................392
SSD................................................................................................................................................. 393
MP Pickup Tray Unit..........................................................................................................................396
Control Panel Unit............................................................................................................................. 396
Laser Scanner Unit............................................................................................................................397
Secondary Transfer Outer Roller........................................................................................................ 397
Developing Assembly........................................................................................................................ 397
Registration Sensor Unit.................................................................................................................... 398
Scanner Unit (Paper Front)................................................................................................................ 398
Scanner Unit (Paper Back).................................................................................................................399
Copyboard Glass.............................................................................................................................. 400

7. Troubleshooting...........................................................................................401
Initial Check.....................................................................................................................................402
Test Print.........................................................................................................................................403
Overview.......................................................................................................................................... 403
Steps to select the test print TYPE..................................................................................................... 404
How to use the test print.................................................................................................................... 404
Troubleshooting Items.....................................................................................................................410
Parts Pitch Related to Periodical Image Failure .................................................................................. 410
The output of the image is skewed or misaligned when scanned by ADF.............................................. 410
Forcible stop of paper feed.................................................................................................................412
Display of "Non-Canon Product" Message.......................................................................................... 414
Remedies to be performed when E602-xxxx or E614-xxxx error is displayed.........................................415
Measure against E021-0x20/E020-0xB8/E996-0CAB caused by connector disconnection of the
toner concentration sensor............................................................................................................. 418
Controller Self Diagnosis.................................................................................................................420
Startup Method................................................................................................................................. 420
Diagnosis Result............................................................................................................................... 421
Debug Log.......................................................................................................................................424
Function Overview.............................................................................................................................424
Saving and Collecting Debug Logs..................................................................................................... 426
Startup System Failure Diagnosis................................................................................................... 439
Overview.......................................................................................................................................... 439
Basic Flow ....................................................................................................................................... 440

8. Error/Jam/Alarm........................................................................................... 447
Outline.............................................................................................................................................448
Error code notation............................................................................................................................448
Location Code ..................................................................................................................................448
Pickup Position Code.........................................................................................................................449
Pickup size....................................................................................................................................... 449
Points to Note When Clearing MN-CON .............................................................................................451
Error Code.......................................................................................................................................452
Error Code Details.............................................................................................................................452
Error Code (FAX)............................................................................................................................ 619
How to View Fax Error Codes............................................................................................................ 619
User error codes............................................................................................................................... 619
Service Error Code............................................................................................................................619
Alarm Code..................................................................................................................................... 622
Alarm Code Details........................................................................................................................... 622
Jam Code........................................................................................................................................683
Jam Type..........................................................................................................................................683
Jam screen display specification........................................................................................................ 684
Host machine....................................................................................................................................685
ADF..................................................................................................................................................687
UniFlow (Advanced Scanning)........................................................................................................... 690
Cassette Feeding Unit-AQ1............................................................................................................... 691
High Capacity Cassette Feeding Unit-C1............................................................................................ 692
Inner Finisher-L1 .............................................................................................................................. 692
Booklet/Staple Finisher-AB1 ..............................................................................................................693
Buffer Pass Unit................................................................................................................................ 695
Inner Puncher-D1..............................................................................................................................695

9. Service Mode................................................................................................ 697
Overview......................................................................................................................................... 698
Basic Operations...............................................................................................................................698
SITUATION Mode............................................................................................................................. 701
Security Support................................................................................................................................706
Position to Affix the Service Label.......................................................................................................710
Output of Service Print Data...............................................................................................................710
COPIER (Service mode for printer).................................................................................................715
DISPLAY (State display mode)...........................................................................................................715
I/O....................................................................................................................................................758
ADJUST (Adjustment mode).............................................................................................................. 758
FUNCTION (Operation / inspection mode).......................................................................................... 834
OPTION (Specification setting mode)................................................................................................. 865
TEST (Print test mode).................................................................................................................... 1017
COUNTER (Counter mode)..............................................................................................................1024
FEEDER (ADF service mode).......................................................................................................1070
DISPLAY (State display mode).........................................................................................................1070
ADJUST (Adjustment mode)............................................................................................................ 1070
FUNCTION (Operation / inspection mode)........................................................................................ 1075
OPTION (Specification setting mode)................................................................................................1078
SORTER (Service mode for delivery options)...............................................................................1079
ADJUST (Adjustment mode)............................................................................................................ 1079
FUNCTION (Operation / inspection mode)........................................................................................ 1094
OPTION (Specification setting mode)................................................................................................1098
BOARD (Option board setting mode)............................................................................................1106
OPTION (Specification setting mode)................................................................................................1106
FAX (Serivce Mode for FAX).........................................................................................................1107
Overview........................................................................................................................................ 1107
Setting of Bit Switch (SSSW)............................................................................................................1110
Setting of Menu Switch (MENU)....................................................................................................... 1121
Setting of Numeric Parameter (NUMERIC Param.)............................................................................ 1122
Setting of Destination (TYPE)...........................................................................................................1124
Setting of Printer Functions (PRINTER)............................................................................................ 1125
IPFAX Setting................................................................................................................................. 1127
Initialization of Set Value (CLEAR)....................................................................................................1128
Test Mode (TEST)...........................................................................................................................1128
Service Report (REPORT)............................................................................................................... 1132
APPENDICES..................................................................................................1136
Service Tools.................................................................................................................................1137
List of Special Tools.........................................................................................................................1137
Solvent/Oil List................................................................................................................................ 1137
General Circuit Diagram................................................................................................................1138
Main Unit General Circuit Diagram....................................................................................................1138
Control Panel.................................................................................................................................. 1157
Reader........................................................................................................................................... 1159
Software Counter Specifications................................................................................................... 1160
Removal........................................................................................................................................ 1166
Overview........................................................................................................................................ 1166
Work Procedure.............................................................................................................................. 1166
Target PCBs of Automatic Update................................................................................................ 1169
List of Service Modes That Can Be Restored............................................................................... 1170

Canon imageRUNNER ADVANCE DX C5840
Canon imageRUNNER ADVANCE DX C5840i
Canon imageRUNNER ADVANCE DX C5850
Canon imageRUNNER ADVANCE DX C5850i
Canon imageRUNNER ADVANCE DX C5860
Canon imageRUNNER ADVANCE DX C5860i
Canon imageRUNNER ADVANCE DX C5870
Canon imageRUNNER ADVANCE DX C5870i