Canon imageRUNNER iR ADV C3320 C3325 C3330 Service Manual

.

Canon imageRUNNER ADVANCE C3320  Service Manual 
Canon imageRUNNER ADVANCE C3325  Service Manual 
Canon imageRUNNER ADVANCE C3330  Service Manual 

Contents

Safety Precautions
Laser Safety----------------------------------------------------------------------- 2
Handling of Laser System----------------------------------------------------- 2
Turn Power Switch ON--------------------------------------------------------- 3
Power Supply--------------------------------------------------------------------- 3
Safety of Toner-------------------------------------------------------------------- 3
About Toner----------------------------------------------------------------------------- 3
Toner on Clothing or Skin------------------------------------------------------------ 3
Notes When Handling a Lithium Battery----------------------------------- 4
Notes Before it Works Serving------------------------------------------------ 4
Points to Note at Cleaning----------------------------------------------------- 4
Notes On Assembly/Disassembly-------------------------------------------- 4
Points to Note when Tightening a Screw---------------------------------------- 5

1 Product Overview
Product Lineup------------------------------------------------------------------1-2
Positioning---------------------------------------------------------------------------- 1-2
Host machine------------------------------------------------------------------------ 1-2
Option---------------------------------------------------------------------------------- 1-3
Features--------------------------------------------------------------------------1-5
Product Features-------------------------------------------------------------------- 1-5
Characteristics----------------------------------------------------------------------- 1-5
Specifications----------------------------------------------------------------- 1-10
Specifications-----------------------------------------------------------------------1-10
Weight and Size-------------------------------------------------------------------- 1-11
Productivity-------------------------------------------------------------------------- 1-11
Paper type---------------------------------------------------------------------------1-12
Parts Name-------------------------------------------------------------------- 1-21
Cross Sectional View-------------------------------------------------------------1-21
Control Panel-----------------------------------------------------------------------1-21

2 Technical Explanation
Basic Configuration------------------------------------------------------------2-2
Functional Configuration---------------------------------------------------------- 2-2
Document Exposure-----------------------------------------------------------2-3
Overview------------------------------------------------------------------------------ 2-3
Controls------------------------------------------------------------------------------- 2-6
Main Controller--------------------------------------------------------------- 2-10
Overview-----------------------------------------------------------------------------2-10
Boot Sequence--------------------------------------------------------------------- 2-11
Shutdown Sequence-------------------------------------------------------------- 2-11
Controls------------------------------------------------------------------------------2-12
Security-------------------------------------------------------------------------------2-14
Security Function (Encryption Key, Certificate
and Protection of Password)----------------------------------------------------2-15
HDD Encryption Kit (option)-----------------------------------------------------2-22
Laser Exposure System---------------------------------------------------- 2-24
Overview-----------------------------------------------------------------------------2-24
Specification-------------------------------------------------------------------------2-25
1-Polygon 4-Laser Method------------------------------------------------------2-26
Controls------------------------------------------------------------------------------2-27
Image Formation System-------------------------------------------------- 2-33
Overview-----------------------------------------------------------------------------2-33
Controls------------------------------------------------------------------------------2-36
Fixing System----------------------------------------------------------------- 2-58
Overview-----------------------------------------------------------------------------2-58
Controls------------------------------------------------------------------------------2-60
Pickup / Feed System------------------------------------------------------- 2-70
Overview-----------------------------------------------------------------------------2-70
Controls------------------------------------------------------------------------------2-74
External Auxiliary System-------------------------------------------------- 2-87
Controls------------------------------------------------------------------------------2-87

MEAP--------------------------------------------------------------------------- 2-95
Function Overview-----------------------------------------------------------------2-95
Login Service and User Authentication Method----------------------------2-95
About SMS------------------------------------------------------------------------ 2-100
Settign Procedure---------------------------------------------------------------- 2-106
Maintenance---------------------------------------------------------------------- 2-120
Troubleshooting------------------------------------------------------------------ 2-127
Embedded RDS------------------------------------------------------------ 2-131
Product Overview---------------------------------------------------------------- 2-131
Limitations------------------------------------------------------------------------- 2-132
Service cautions------------------------------------------------------------------ 2-133
E-RDS Setup---------------------------------------------------------------------- 2-134
FAQ---------------------------------------------------------------------------------- 2-136
Troubleshooting------------------------------------------------------------------ 2-138
Error code and strings---------------------------------------------------------- 2-141
Updater----------------------------------------------------------------------- 2-144
Functional Overview------------------------------------------------------------ 2-144
Limitations and Cautions------------------------------------------------------- 2-147
Preparation------------------------------------------------------------------------ 2-148
System Management Operations-------------------------------------------- 2-152
Maintenance---------------------------------------------------------------------- 2-156
FAQ---------------------------------------------------------------------------------- 2-157
DCM--------------------------------------------------------------------------- 2-160
DCM--------------------------------------------------------------------------------- 2-160
Limitations about Import/Export by "Settings/ Registration"----------- 2-161
Import/Export by Service Mode (External)--------------------------------- 2-162
Import/Export by Service Mode (Internal)---------------------------------- 2-166

3 Periodical Service
List of periodically replacement parts, consumable parts and
locations for cleaning----------------------------------------------------------3-2
Consumable parts------------------------------------------------------------------ 3-2
Cleaning Parts------------------------------------------------------------------3-3

4 Disassembly/Assembly
Preface---------------------------------------------------------------------------4-2
Outline--------------------------------------------------------------------------------- 4-2
Points to Note when Tightening a Screw------------------------------------- 4-2
Parts replacement procedures list-----------------------------------------4-3
List of Parts----------------------------------------------------------------------4-4
External Cover----------------------------------------------------------------------- 4-4
Motor----------------------------------------------------------------------------------- 4-7
Fan------------------------------------------------------------------------------------- 4-7
Clutch---------------------------------------------------------------------------------- 4-8
Solenoid------------------------------------------------------------------------------- 4-8
Heater---------------------------------------------------------------------------------- 4-9
Sensor--------------------------------------------------------------------------------- 4-9
Switch---------------------------------------------------------------------------------4-10
PCB----------------------------------------------------------------------------------- 4-11
List of Connectors------------------------------------------------------------ 4-12
External Cover/Interior System------------------------------------------- 4-27
Fully open the Right Door--------------------------------------------------------4-27
Removing the Front Door--------------------------------------------------------4-28
Removing the Front Fan---------------------------------------------------------4-28
Removing the Power Supply Cooling Fan-----------------------------------4-30
Removing the Primary Transfer High Voltage PCB-----------------------4-31
Removing the Motor Fan---------------------------------------------------------4-33
Removing the Low Voltage Power Supply Unit----------------------------4-33
Removing the Secondary Transfer High Voltage PCB-------------------4-35
Removing the Control Panel----------------------------------------------------4-36
Removing the Control Panel CPU PCB--------------------------------------4-39
Removing the Touch Panel/LCD Unit
and the Control Panel Key Switch PCB--------------------------------------4-40
Original Exposure System------------------------------------------------- 4-42
Removing the Reader Scanner Unit------------------------------------------4-42
Cleaning the Reader Scanner Unit Scanner Mirror-----------------------4-45
Controller System------------------------------------------------------------ 4-47
Removing the Controller Cover------------------------------------------------4-47
Removing the HDD----------------------------------------------------------------4-47

Removing the Main Controller PCB-------------------------------------------4-49
Removing the DC Controller PCB---------------------------------------------4-51
Removing the Fax Unit-----------------------------------------------------------4-52
Laser Exposure System---------------------------------------------------- 4-53
Removing the Laser Scanner Unit---------------------------------------------4-53
Cleaning the Dustproof Glass--------------------------------------------------4-54
Image Formation System-------------------------------------------------- 4-55
Removing the Drum Unit---------------------------------------------------------4-55
Removing the Developing Unit-------------------------------------------------4-56
Installing the Developing Unit---------------------------------------------------4-57
Removing the Waste Toner Container----------------------------------------4-59
Removing the Secondary Transfer Outer Roller---------------------------4-60
Removing the ITB Unit-----------------------------------------------------------4-61
Removing the ITB Cleaning Blade--------------------------------------------4-63
Removing the ITB------------------------------------------------------------------4-64
Removing the Primary Transfer Roller (Y/M/C/BK)-----------------------4-67
Removing the Patch Sensor Unit----------------------------------------------4-68
Removing the Waste Toner Drive Unit----------------------------------------4-69
Removing the Registration Drive Unit / Duplex Merging Motor /
Registration Motor-----------------------------------------------------------------4-70
Removing the Main Drive Unit--------------------------------------------------4-71
Removing the Drum Cleaning Pre-exposure LED Unit------------------4-74
Remove the Bottle Drive Unit (YM)/(CBk)-----------------------------------4-75
Fixing System----------------------------------------------------------------- 4-79
Removing the Fixing Unit--------------------------------------------------------4-79
Removing the Fixing Film Unit--------------------------------------------------4-79
Removing the Fixing Pressure Roller / Fixing Pressure Roller Shaft
Support-------------------------------------------------------------------------------4-83
Removing the Fixing Drive Unit------------------------------------------------4-84
Pickup/Feed System-------------------------------------------------------- 4-85
Removing the Pickup/Feed/Separation Roller
(Cassette 1/2,Cassette 3/4(Option))------------------------------------------4-85
Removing the Multi-purpose Tray / Feed / Separation Roller----------4-86
Removing the Right Door Unit--------------------------------------------------4-87
Removing the First Delivery Unit-----------------------------------------------4-90
Removing the Second Delivery Unit------------------------------------------4-91

Removing the Third Delivery Unit----------------------------------------------4-92
Removing the Cassette 1 Pickup Unit----------------------------------------4-92
Removing the Cassette 2 Pickup Unit----------------------------------------4-94
Removing the Cassette 3/4 Pickup Unit (Option)--------------------------4-95
Removing the Cassette 1 Vertical Path Roller-----------------------------4-96
Removing the Registration Roller----------------------------------------------4-98
Removing the Registration Guide Unit------------------------------------- 4-101

5 Adjustment
Pickup Feed System----------------------------------------------------------5-2
Image position adjustment-------------------------------------------------------- 5-2
Document Exposure System------------------------------------------------5-5
Service mode backup-------------------------------------------------------------- 5-5
When clearing the Reader-related RAM data.------------------------------ 5-5
Actions after Replacement---------------------------------------------------5-6
HDD------------------------------------------------------------------------------------ 5-6
Main controller PCB---------------------------------------------------------------- 5-7
DC controller PCB------------------------------------------------------------------ 5-7
TPM PCB----------------------------------------------------------------------------- 5-7
FLASH PCB-------------------------------------------------------------------------- 5-8
Control Panel CPU PCB/Touch Panel----------------------------------------- 5-8
Developing Unit--------------------------------------------------------------------- 5-8
Patch Sensor Unit------------------------------------------------------------------ 5-8
Pre-exposure LED Unit------------------------------------------------------------ 5-8
Laser Scanner Unit----------------------------------------------------------------- 5-8
After Replacing the Copyboard Glass----------------------------------------- 5-9
After Replacing the Scanner Unit----------------------------------------------5-10

6 Troubleshooting
Initial Check---------------------------------------------------------------------6-2
Initial check items list-------------------------------------------------------------- 6-2
Test Print-------------------------------------------------------------------------6-3
Overview------------------------------------------------------------------------------ 6-3
Steps to select the test print TYPE--------------------------------------------- 6-3
How to use the test print---------------------------------------------------------- 6-4
Troubleshooting Items------------------------------------------------------ 6-10

Operation Check of the Main Controller LEDs------------------------ 6-13
Overview-----------------------------------------------------------------------------6-13
Startup System Failure Diagnosis--------------------------------------- 6-14
The viewpoint of this Startup System Failure Diagnosis-----------------6-14
Startup Failure Analysis Policy-------------------------------------------------6-14
Flow A: Identifying the Cause Between the Power Supply
or the Main Controller-------------------------------------------------------------6-15
Flow B: Control Panel Check Flow--------------------------------------------6-18
Flow C: Execution Flow of Startup System Failure Diagnosis---------6-19
Controller Self Diagnosis--------------------------------------------------- 6-20
Controller Self Diagnosis---------------------------------------------------------6-20
Debug Log--------------------------------------------------------------------- 6-26
Overview-----------------------------------------------------------------------------6-26
Saving to a USB Device Using Download Mode--------------------------6-29
Saving to a PC Using SST------------------------------------------------------6-30
Saving to a USB Device with Counter Key + Numeric Key-------------6-32
Saving to a USB Device Using Service Mode------------------------------6-34
Service Mode Relating to Debug Logs---------------------------------------6-34
Collecting the Log of Key Operations-----------------------------------------6-36
Network Packet Capture---------------------------------------------------------6-37
Version Upgrade------------------------------------------------------------- 6-44
Overview-----------------------------------------------------------------------------6-44
Version Upgrade via SST--------------------------------------------------------6-46
Version Upgrade using USB Memory Storage Device-------------------6-51
Version Upgrade via CDS-------------------------------------------------------6-57
Error Code List---------------------------------------------------------------------6-77
Backup/Restore-------------------------------------------------------------- 6-84
Overview-----------------------------------------------------------------------------6-84
Backup by main power OFF----------------------------------------------------6-84
Backup/Restoration using SST-------------------------------------------------6-85
Backup/Restoration Using a USB Device-----------------------------------6-88
Formatting the Hard Disk with SST-------------------------------------------6-90
Formatting FLASH PCB or Hard Disk by Download Mode--------------6-91

7 Error•Jam•Alarm
Overview-------------------------------------------------------------------------7-2
Outline--------------------------------------------------------------------------------- 7-2
Error Code-----------------------------------------------------------------------7-5
Error Code Details------------------------------------------------------------------ 7-5
Jam Code-------------------------------------------------------------------- 7-107
Jam Type--------------------------------------------------------------------------- 7-107
Jam screen display specification--------------------------------------------- 7-107
Host machine / Cassette Pedistal------------------------------------------- 7-108
DADF-AQ1------------------------------------------------------------------------ 7-110
Inner Finisher-G1-----------------------------------------------------------------7-111
Booklet Finisher-U1/Staple Finisher-U1/Buffer Pass Unit------------- 7-112
Alarm Code-------------------------------------------------------------------7-113

8 Service Mode
Overview-------------------------------------------------------------------------8-2
Entering Service Mode------------------------------------------------------------ 8-2
Service Mode Menu---------------------------------------------------------------- 8-2
Service mode item explanations------------------------------------------------ 8-2
I/O information enhancement---------------------------------------------------- 8-3
Display of Error Code/Alarm Code description------------------------------ 8-3
COPIER> OPTION> BODY, Item Segmentation--------------------------- 8-4
Security features-------------------------------------------------------------------- 8-4
Switching Screen (Level 1 < - > 2)--------------------------------------------- 8-5
Back-up of service mode---------------------------------------------------------- 8-6
The data output of the service data print------------------------------------- 8-6
Introduction of situation mode--------------------------------------------------8-10
COPIER------------------------------------------------------------------------ 8-11
DISPLAY----------------------------------------------------------------------------- 8-11
I/O--------------------------------------------------------------------------------------8-43
ADJUST------------------------------------------------------------------------------8-50
FUNCTION------------------------------------------------------------------------ 8-115
OPTION---------------------------------------------------------------------------- 8-132
TEST-------------------------------------------------------------------------------- 8-204
COUNTER------------------------------------------------------------------------- 8-209

FEEDER---------------------------------------------------------------------- 8-224
DISPLAY--------------------------------------------------------------------------- 8-224
ADJUST---------------------------------------------------------------------------- 8-224
FUNCTION------------------------------------------------------------------------ 8-225
SORTER--------------------------------------------------------------------- 8-227
ADJUST---------------------------------------------------------------------------- 8-227
FUNCTION------------------------------------------------------------------------ 8-232
OPTION---------------------------------------------------------------------------- 8-234
BOARD----------------------------------------------------------------------- 8-237
OPTION---------------------------------------------------------------------------- 8-237

9 Installation
imageRUNNER ADVANCE C3300----------------------------------------9-2
How to Check this Installation Procedure------------------------------------- 9-2
Points to Note at Installation----------------------------------------------------- 9-2
Checking before Installation------------------------------------------------------ 9-2
Combination Table of Accessory Installation--------------------------------- 9-4
Unpacking---------------------------------------------------------------------------- 9-4
Checking the Contents------------------------------------------------------------ 9-7
Installation Procedure-------------------------------------------------------------- 9-8
Installing the Toner Container (For China, and Korea)-------------------9-15
Installing the Toner Container
(Countries other than China, and Korea)------------------------------------9-17
Installing the Scanner-------------------------------------------------------------9-18
Setting the Cassette---------------------------------------------------------------9-19
Setting the Dehumidification Switch (Excluding USA and Europe)---9-20
Turning ON the Power------------------------------------------------------------9-20
Host Machine Settings (Starting the Setup Guide)------------------------9-21
Other Installations-----------------------------------------------------------------9-24
Securing the Host Machine------------------------------------------------------9-27
Installing the Envelope Attachment--------------------------------------------9-28
Checking the Network Connection--------------------------------------------9-30
Network Troubleshooting --------------------------------------------------------9-31
When Relocating the Machine-------------------------------------------- 9-32
Platen Cover Type U-------------------------------------------------------- 9-33
Checking the Contents-----------------------------------------------------------9-33

Check Items when Turning OFF the Main Power-------------------------9-33
Installation Outline Drawing-----------------------------------------------------9-33
Installation Procedure-------------------------------------------------------------9-33
Inner 2way Tray-J1--------------------------------------------------------- 9-36
Points to Note at Installation----------------------------------------------------9-36
Checking the contents------------------------------------------------------------9-36
Check Items when Turning OFF the Main Power-------------------------9-36
Installation Outline Drawing-----------------------------------------------------9-36
Installation procedure-------------------------------------------------------------9-37
Checking after Installation-------------------------------------------------------9-39
Copy Tray-J2------------------------------------------------------------------ 9-40
Points to Note at Installation----------------------------------------------------9-40
Check Items when Turning OFF the Main Power-------------------------9-40
Installation Outline Drawing-----------------------------------------------------9-40
Checking the contents------------------------------------------------------------9-40
Installation procedure-------------------------------------------------------------9-40
Checking after Installation-------------------------------------------------------9-42
Copy Card Reader-F1/Copy Card Reader Attachment Kit-B4--- 9-43
Points to Note at Installation----------------------------------------------------9-43
Check Items when Turning OFF the Main Power-------------------------9-43
Installation Outline Drawing-----------------------------------------------------9-43
Checking the Contents-----------------------------------------------------------9-43
Installation Procedure-------------------------------------------------------------9-44
Checking after Installation-------------------------------------------------------9-53
Utility Tray-A2----------------------------------------------------------------- 9-54
Points to Note when Installing--------------------------------------------------9-54
Checking the Contents-----------------------------------------------------------9-54
Installation Outline Drawing-----------------------------------------------------9-54
Installation Procedure-------------------------------------------------------------9-55
When Installing the USB Keyboard-------------------------------------------9-57
Stamp Unit-B1---------------------------------------------------------------- 9-58
Points to Note at Installation----------------------------------------------------9-58
Installation Outline Drawing-----------------------------------------------------9-58
Check Items when Turning OFF the Main Power-------------------------9-58
Checking the contents------------------------------------------------------------9-58
IInstallation procedure------------------------------------------------------------9-59

Voice Operation Kit-C2----------------------------------------------------- 9-62
Points to Note when Installing--------------------------------------------------9-62
Check Items when Turning OFF the Main Power-------------------------9-62
Installation Outline Drawing-----------------------------------------------------9-62
Checking the Contents-----------------------------------------------------------9-63
Installation Procedure-------------------------------------------------------------9-64
Checking after Installation-------------------------------------------------------9-70
Operation Check-------------------------------------------------------------------9-70
USB Device Port-E4--------------------------------------------------------- 9-71
Points to Note at Installation----------------------------------------------------9-71
Check Item when Turning OFF the Main Power---------------------------9-71
Installation Outline Drawing-----------------------------------------------------9-71
Checking the Contents-----------------------------------------------------------9-72
Installation Procedure ------------------------------------------------------------9-74
Operation Check ------------------------------------------------------------------9-84
Voice Guidance Kit-F2 / Voice Guidance Connection Kit
for iR-ADV C3300 series--------------------------------------------------- 9-88
Points to Note when Installing--------------------------------------------------9-88
Check Items when Turning OFF the Main Power-------------------------9-88
Installation Outline Drawing-----------------------------------------------------9-88
Checking the Contents-----------------------------------------------------------9-89
Installation Procedure-------------------------------------------------------------9-90
Checking the Settings------------------------------------------------------------9-96
Operation Check-------------------------------------------------------------------9-96
Document Scan Lock Kit-B1---------------------------------------------- 9-97
Points to Note at Installation----------------------------------------------------9-97
Check Items when Turning OFF the Main Power-------------------------9-97
Installation Outline Drawing-----------------------------------------------------9-97
Checking the Contents-----------------------------------------------------------9-97
Installation Procedure-------------------------------------------------------------9-98
Checking after Installation----------------------------------------------------- 9-101
Serial Intreface KIT-K2/ Copy Control Interface KIT-A1---------- 9-102
Points to Note at Installation-------------------------------------------------- 9-102
Check that the main power switch is OFF--------------------------------- 9-102
Installation Outline Drawing--------------------------------------------------- 9-102

Checking the Contents--------------------------------------------------------- 9-103
Remove the covers-------------------------------------------------------------- 9-103
Installation Procedure----------------------------------------------------------- 9-104
Installing the Covers------------------------------------------------------------ 9-106
Combination of HDD Options------------------------------------------- 9-108
Points to Note Regarding Data Backup/Export--------------------- 9-108
Making a Backup of the Data (reference only)--------------------------- 9-110
TYPE-1: HDD Data Encryption Kit Installation Procedure -------9-113
Points to Note at Installation-------------------------------------------------- 9-113
Points to Note when Unpacking HDD Data Encryption Kit------------ 9-113
Checking the Contents -------------------------------------------------------- 9-113
Setting Before Turning OFF the Power------------------------------------- 9-114
Check Items when Turning OFF the Main Power----------------------- 9-114
Installation Outline Drawing--------------------------------------------------- 9-114
Installation Procedure----------------------------------------------------------- 9-114
HDD Initialization Procedure-------------------------------------------------- 9-120
Checking the Security Version------------------------------------------------ 9-120
Checking the Security Mark--------------------------------------------------- 9-120
Informing the System Administrator That Installation Is Complete-- 9-121
Executing auto gradation adjustment--------------------------------------- 9-121
Execution of the minimum installation work------------------------------- 9-121
TYPE-2: Removable HDD Kit Installation Procedure------------- 9-122
Points to Note at Installation-------------------------------------------------- 9-122
Check Items when Turning OFF the Main Power----------------------- 9-122
Installation Outline Drawing--------------------------------------------------- 9-122
Checking the Contents--------------------------------------------------------- 9-122
Installation Procedure----------------------------------------------------------- 9-123
Checking after Installation----------------------------------------------------- 9-131
TYPE-3: HDD Data Encryption Kit/ Removable HDD Kit
Installation Procedure ---------------------------------------------------- 9-132
Points to Note at Installation-------------------------------------------------- 9-132
Points to Note when Unpacking HDD Data Encryption
& Mirroring Kit--------------------------------------------------------------------- 9-132
Checking the Contents--------------------------------------------------------- 9-132
Setting Before Turning OFF the Power------------------------------------- 9-133
Check Items when Turning OFF the Main Power----------------------- 9-133

Installation Outline Drawing--------------------------------------------------- 9-133
Installation Procedure----------------------------------------------------------- 9-134
Installing the Removable HDD----------------------------------------------- 9-144
HDD Initialization Procedure-------------------------------------------------- 9-144
Checking the Security Version------------------------------------------------ 9-145
Checking the Security Mark--------------------------------------------------- 9-145
Informing the System Administrator That Installation Is Complete-- 9-145
Executing auto gradation adjustment--------------------------------------- 9-146
Execution of the minimum installation work------------------------------- 9-146

Appendix
Service Tools---------------------------------------------------------------------- II
Special Tools---------------------------------------------------------------------------- II
Solvents and Oils--------------------------------------------------------------------- III
General Circuit Diagram------------------------------------------------------- IV
Backup Data----------------------------------------------------------------------- V
Detail of HDD partition--------------------------------------------------------- IX
Soft counter specifications---------------------------------------------------- XI
Soft counter specifications---------------------------------------------------------- XI
Removal------------------------------------------------------------------------- XVI
Removal------------------------------------------------------------------------------- XVI